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Collector

Company Name:
People's Bank
## Job Description
THE HOURS FOR THIS POSITION ARE: Monday through Friday, 8:00 am -5:00 pm. On a rotational basis evenings are required until 8:00 pm
This position is responsible for the collection of residential mortgage related products, consumer products, auto loan products and credit card products. Develop a positive and productive working relationship with internal and external customers. Demonstrate a pleasant, efficient approach and professional attitude when handling situations involving sensitive customer contact, information and extensive inter-department activity.
In addition, this position coordinates and closes loan modifications, short sales, foreclosures and repossession activities. Develop a positive and productive working relationship with internal and external customers. Demonstrate a pleasant, efficient approach and professional attitude when handling situations involving sensitive customer contact, information and extensive inter-department activity
Collects on assigned accounts, with a focus on a particular type of loan, within compliance of federal and local collection law and internal credit policies and procedures. Documents all collections activity within collection system.
Provides regular status reports to Collections management regarding account level activities.
Contacts borrowers and their representatives to discuss past due status and develop a payment strategy to return account to current status.
Prepares and sends letters to customers detailing delinquent status as appropriate.
Recommends initiation of legal collections activities such as repossession, foreclosure or charge off.
Prepares appropriate documentation for action.
Works with appropriate individuals to ensure the collection interests and public relations image of the bank are maintained by all parties representing or acting on the bank's behalf.
Meets individual collections goals and supports team members to ensure departmental delinquency goals are achieved. Makes recommendations to increase efficiencies, ensure compliance and provide a high level of customer service.
Communicates issues to the appropriate party in a timely and effective manner.
## Job Requirements
Applicants for this position must possess effective communication skills to ensure positive working relationships, collaborate with external customers, vendors and all levels of management and staff. The ability to discuss sensitive financial situations in a tactful manner, and to present a positive Corporate image in a difficult situation.
Familiarity with regulatory requirements for servicing/collecting loans (both state and federal) including a sound understanding of bankruptcy laws and legal remedies, state meditation and notice requirements; as well as knowledge of lending practices, documentation and credit policy.
Analytical and problem solving skills are needed to find creative and effective solutions to collect on complex loan accounts.
Strong organizational and administrative skills; sound decision-making; and the ability to work independently and discreetly with confidential information.
One year of previous collection experience highly desirable.
Auto req ID: 1333BR
Posting Title: Collector
Employment Type: Full Time
Address 1: 422 IBM ROAD
Address 2: BUILDING 863
City: WILLISTON
State: VT
Zip Code: 05495

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