Director, Loan Servicing Compliance

Company Name:
People's United Bank
Director, Loan Servicing Compliance
Job Description This position is responsible for providing professional expertise, advice and analysis to support review and assessment of compliance related to loan servicing and collections in order to maintain and implement processes and controls that improve efficiency and compliance with regulatory requirements. Develop and implement on-going Loan Servicing compliance self-assessment /monitoring program.
II. Principal Responsibilities:
Develops and implements compliance self-monitoring process. Develops and conducts secondary/agency self-access and quality control plan management.
Coordinates the evaluation of internal processes collaborates with process owners to develop and implement procedures and controls that align with organizational efficiency and risk mitigation objectives.
Works with closely with partners in corporate compliance to understand new regulations. Provides expertise and guidance to the business managers in translating new regulations into process and monitoring tasks, and implementing changes. Recommends enhancements to policies and procedures based on regulatory and industry guidance. Coordinates Corrective action plans with stakeholders to address identified process gaps.
Drafts all compliance/regulatory related policies and procedures. Determines how written procedures will be written, updated, implemented and standardized.
Responds to critical examination requests and compliance/regulatory changes while minimizing the impact to day-to-day business operations.
Provides expertise and guidance on project teams related to policy, procedures, enhancements or other projects as needed.
Job Requirements III. Education/Experience Requirements
College degree or equivalent experience
7 to 10 years relevant experience
IV. Additional Job Requirements:
Behavioral/Technical Skills:
Specialized knowledge of loan servicing and collections processes and procedures.
Working knowledge of federal and state compliance laws and regulations related to loan servicing such as FDPA, RESPA, Reg B, FDCPA, SCRA and Dodd Frank.
Advance skills in analyzing regulatory rules and guidance documents, auditing, financial analysis, writing and reporting. Practical experience interpreting and applying written regulatory updates/changes.
Ability to identify issues and emerging requirements in order to assess current company practices, identify potential vulnerabilities and to develop and implement processes and policies to alleviate risk.
Excellent communication skills, written verbal skills and presentation skills are needed to influence stakeholders and interact effectively with internal and external contacts.
Excellent project management skills with a demonstrated ability to manage projects from inception through completion.
Excellent PC skills, including word processing, spreadsheets, internal and industry standard systems.
Employment Type Full Time
Address 1 422 IBM ROAD
Address 2 BUILDING 863
State VT
Zip Code 05495

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