Supervisor, Collateral Monitoring & Release

Company Name:
People's United Bank
Supervisor, Collateral Monitoring & Release
Job Description This position is responsible for supervising Collateral Release and Collateral Monitoring groups. To ensure that all policies and procedures within these groups are followed.
Supervise and direct daily activities of Collateral Release and Collateral Monitoring staff ensuring assignment, prioritization and completion of all tasks assigned. Set schedules, quality standards and other departmental procedures.
Continued efforts to identify opportunities to further streamline or improve processes for efficiency and enhanced end user/customer experience.
Maintains an in-depth working knowledge of the Bank's loan system.
Help Performs Performance Evaluations
Acts as liaison with Audit and compliance regarding department procedures.
Signs and reviews all satisfactions as an officer of the bank.
Provides a high level of customer service to internal and external customers with escalated issues being handled by him/her.
Job Requirements High school diploma or equivalent experience required.
3-5 years relevant experience.
IV. Additional Job Requirements:
Behavioral/Technical Skills:
Strong working knowledge of the bank's loan system, processes and guidelines.
Strong PC skills required, including spreadsheets, word processing and internal software. Ability to learn to use specific applications as needed.
Strong written and verbal communication skills to communicate effectively and clearly with a broad range of external clients and vendors as well as employees throughout the organization.
Ability to remain calm, courteous and professional when handling difficult customer conversations.
Ability to manage multiple priorities and maintain a high level of accuracy in a multi task environment.
Ability to work with a team, share knowledge and skills and provide effective training.
Employment Type Full Time
Address 1 422 IBM ROAD
Address 2 BUILDING 863
State VT
Zip Code 05495

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