Loan Servicing Call Center Rep

Company Name:
People's United Bank
Loan Servicing Call Center Rep
Job Description This position is responsible for answering phone calls and resolving basic issues for internal customers adhering to internal policies and procedures and utilizing working knowledge of the organization's Loan Servicing function.
II. Principal Responsibilities
Handles all incoming calls from internal customers and meets department productivity and quality standards. Provides assistance for a wide range of customer needs including navigating the loan system.
Assists in researching missing or misapplied checks and processing consumer loan payoffs.
Develops and maintains working knowledge of internal policies, procedures, products and services on a continuous basis.
Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party.
Job Requirements III. Education/Experience Requirements
High School diploma or equivalency required.
0-2 years relevant experience.
IV. Additional Job Requirements:
Behavioral/Technical Skills:
Effective verbal and listening skills to provide courteous and professional customer service. Ability to remain calm and courteous when handling difficult calls and requests.
Ability to develop and maintain working knowledge of the organization's loan products and services.
Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.
Ability to work well in a team environment.
Organizational skills are needed to perform multiple tasks.
Employment Type Full Time
Address 1 422 IBM ROAD
Address 2 BUILDING 863
State VT
Zip Code 05495

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