Management and program analyst
Company Name:
Department Of Homeland Security
United States Citizens Permanent Full Time
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at /.
Every day, Management and Program Analysts perform as managers for numerous programs reaching across US Citizenship and Immigration Services (USCIS). In this position, you would be responsible for the program management of the entire USCIS eLearning catalog. You would maintain and support the USCIS learning management system alongside a team of other experts in Williston, VT.
This position of starts at a salary of $57,982.00(GS-11 step 1), to $75,376.00 (GS-11 step 10) with promotion potential to GS-13. Apply for this exciting opportunity to become a member of the Office of Human Capital and Training, Williston, VT within U.S. Citizenship and Immigration Services.
For definitions of terms found in this announcement,please clickhere
This position is not in the bargaining unit.
This position is not considered essential for purposes of reporting to work when the facility might otherwise be closed.
Note: USCIS may fill one or more positions using this vacancy.
You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Meet relevant experience and/or education requirements You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service
The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
As a Management and Program Analyst within the Human Capital and Training Division, you will:
Act as program manager for entire United States Citizenship and Immigration Services (USCIS) catalog of eLearning content. Maintain operational status information for reference by leadership. Identify scope and impact of course operation issues and potential effect on both Learning Management System (LMS) function and United States Citizenship and Immigration Services (USCIS) training objectives.
Act as primary liaison and point-of-contact with Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) Program Offices and Directorates to coordinate implementation within United States Citizenship and Immigration Services (USCIS) Learning Management System (LMS).
Act as primary point-of-contact to troubleshoot and resolve eLearning course function issues utilizing prior technical experience involving at least SCORM and any of the following (one or more) TinCan, API, Java, Flash, Camtasia, Captivate.
Act as primary liaison and point-of-contact for Human Capital and Training (HCT) Mandatory Training Advisory Committee (MTAC) to communicate and coordinate system administration tasks on Learning Management System (LMS) in alignment with Mandatory Training Advisory Committee (MTAC) guidance.
GS-11: To qualify at the GS-11 level if you must possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. This experience must have been equivalent to at least the GS-09 grade level. Such experience may include:
Conducting studies to identify, analyze, and recommend solutions to problems in program operations.
Using analytical techniques and statistics to assess issues related to management processes, systems and support programs. OR
You may substitute successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. A course of study in business administration, public administration, or related fields is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: /#url=List-by-Occupational-Series
Selective Placement Factor: To qualify for this position you must have experience with system administration of open-source learning management systems (such as Moodle).
Probationary Period: You may be required to serve a probationary period of 1 year.
The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Friday, August 29, 2014).
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
We will review your r sum and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will place you in one of three categories based on your responses to the on-line questionnaire regarding experience, education and training.
Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
The competencies or knowledge, skills, and abilities needed to perform this job are:
Technical Skills
Customer Service
Communication
Project/Program Management
Information Management
NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment
If you fall into best qualified category, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, click here View Assessment Questions .
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Veterans: Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. For information on veterans' preference, please click here.
Your application must be received by 11:59PM EST on Friday, August 29, 2014. To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents. See Required Documents section for more detail.
We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, assessment questionnaire, and supporting documents to . You must print a copy of OPM Form 1203-FX, document your responses to the assessment questionnaire View Occupational Questionnaire, and use the official FAX cover sheet found here.
If you do not have access to a computer or fax, you must contact the Human Resource office listed below at least one day prior to the closing date for instructions. Applications will not be accepted by mail.
_To Fax a Resume or Supporting Documents_ :
If you previously uploaded documents to this vacancy, please _do not_ FAX the same documents. If you need to fax a part of your documentation:
Use the official FAX coversheet found here.
Make sure that you include the 7-character vacancy identification number: _ _ _1193342_ .
Provide your SSN, name, and address in the blocks provided or we will not be able to associate your document(s) with the rest of your application.
Print your SSN and Name neatly using the _exact name_ as the one used when you filled out the assessment questionnaire.
The fax number is .
Your resum
Are you qualifying based on education? You must submit a copy of your college transcript (unofficial is acceptable). For verification purposes, the transcript submitted must include your name. Those with foreign education, click thislink.
Are you a veteran? Submit Member Copy 4 of your DD 214 (Certificate of Release or Discharge from Active Duty). Those applying for 10-point preference must fill out the SF-15 (clickhere__for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Clickhere for more veterans' information.
Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:
a copy of your agency notice,
a copy of your most recent performance rating, and
a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process (learn more). Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on Application Status, and then click More Information. We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan similar to a 401(k) ; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go and select benefits.
Background Investigation : To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made.
If a SECRET or TOP SECRET clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.
Special Hiring Authorities: Veterans,Peace Corps/VISTA volunteers, andindividuals with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .Estimated Salary: $20 to $28 per hour based on qualifications.
Department Of Homeland Security
United States Citizens Permanent Full Time
Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.
U.S. Citizenship and Immigration Services secures America's promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us at /.
Every day, Management and Program Analysts perform as managers for numerous programs reaching across US Citizenship and Immigration Services (USCIS). In this position, you would be responsible for the program management of the entire USCIS eLearning catalog. You would maintain and support the USCIS learning management system alongside a team of other experts in Williston, VT.
This position of starts at a salary of $57,982.00(GS-11 step 1), to $75,376.00 (GS-11 step 10) with promotion potential to GS-13. Apply for this exciting opportunity to become a member of the Office of Human Capital and Training, Williston, VT within U.S. Citizenship and Immigration Services.
For definitions of terms found in this announcement,please clickhere
This position is not in the bargaining unit.
This position is not considered essential for purposes of reporting to work when the facility might otherwise be closed.
Note: USCIS may fill one or more positions using this vacancy.
You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Meet relevant experience and/or education requirements You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service
The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
As a Management and Program Analyst within the Human Capital and Training Division, you will:
Act as program manager for entire United States Citizenship and Immigration Services (USCIS) catalog of eLearning content. Maintain operational status information for reference by leadership. Identify scope and impact of course operation issues and potential effect on both Learning Management System (LMS) function and United States Citizenship and Immigration Services (USCIS) training objectives.
Act as primary liaison and point-of-contact with Department of Homeland Security (DHS) and United States Citizenship and Immigration Services (USCIS) Program Offices and Directorates to coordinate implementation within United States Citizenship and Immigration Services (USCIS) Learning Management System (LMS).
Act as primary point-of-contact to troubleshoot and resolve eLearning course function issues utilizing prior technical experience involving at least SCORM and any of the following (one or more) TinCan, API, Java, Flash, Camtasia, Captivate.
Act as primary liaison and point-of-contact for Human Capital and Training (HCT) Mandatory Training Advisory Committee (MTAC) to communicate and coordinate system administration tasks on Learning Management System (LMS) in alignment with Mandatory Training Advisory Committee (MTAC) guidance.
GS-11: To qualify at the GS-11 level if you must possess one (1) year of specialized experience that equipped you with the skills needed to perform the job duties. This experience must have been equivalent to at least the GS-09 grade level. Such experience may include:
Conducting studies to identify, analyze, and recommend solutions to problems in program operations.
Using analytical techniques and statistics to assess issues related to management processes, systems and support programs. OR
You may substitute successful completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level graduate education leading to such a degree in an accredited college or university, for experience at the GS-11 grade level. Such education must demonstrate the skills needed to do the work. A course of study in business administration, public administration, or related fields is qualifying. One year of fulltime graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 54 semester hours should be considered as satisfying the 3 years of full-time study requirement.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: /#url=List-by-Occupational-Series
Selective Placement Factor: To qualify for this position you must have experience with system administration of open-source learning management systems (such as Moodle).
Probationary Period: You may be required to serve a probationary period of 1 year.
The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement (Friday, August 29, 2014).
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
We will review your r sum and supporting documentation to ensure you meet the minimum qualification requirements. If you meet the minimum qualifications, we will place you in one of three categories based on your responses to the on-line questionnaire regarding experience, education and training.
Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
The competencies or knowledge, skills, and abilities needed to perform this job are:
Technical Skills
Customer Service
Communication
Project/Program Management
Information Management
NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment
If you fall into best qualified category, you may be referred to the hiring manager for consideration and may be called for an interview. To preview the job questionnaire, click here View Assessment Questions .
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Veterans: Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level, or higher. This position is not considered scientific/professional. For information on veterans' preference, please click here.
Your application must be received by 11:59PM EST on Friday, August 29, 2014. To begin your online application, click the Apply Online button and follow the prompts to register or sign into USAJOBS, take the online questionnaire, and submit the required documents. See Required Documents section for more detail.
We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, assessment questionnaire, and supporting documents to . You must print a copy of OPM Form 1203-FX, document your responses to the assessment questionnaire View Occupational Questionnaire, and use the official FAX cover sheet found here.
If you do not have access to a computer or fax, you must contact the Human Resource office listed below at least one day prior to the closing date for instructions. Applications will not be accepted by mail.
_To Fax a Resume or Supporting Documents_ :
If you previously uploaded documents to this vacancy, please _do not_ FAX the same documents. If you need to fax a part of your documentation:
Use the official FAX coversheet found here.
Make sure that you include the 7-character vacancy identification number: _ _ _1193342_ .
Provide your SSN, name, and address in the blocks provided or we will not be able to associate your document(s) with the rest of your application.
Print your SSN and Name neatly using the _exact name_ as the one used when you filled out the assessment questionnaire.
The fax number is .
Your resum
Are you qualifying based on education? You must submit a copy of your college transcript (unofficial is acceptable). For verification purposes, the transcript submitted must include your name. Those with foreign education, click thislink.
Are you a veteran? Submit Member Copy 4 of your DD 214 (Certificate of Release or Discharge from Active Duty). Those applying for 10-point preference must fill out the SF-15 (clickhere__for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the date on the certification. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Clickhere for more veterans' information.
Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:
a copy of your agency notice,
a copy of your most recent performance rating, and
a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the selecting official for further consideration and a possible interview. We will notify you by email at various stages in the process (learn more). Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on Application Status, and then click More Information. We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan similar to a 401(k) ; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go and select benefits.
Background Investigation : To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made.
If a SECRET or TOP SECRET clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.
Special Hiring Authorities: Veterans,Peace Corps/VISTA volunteers, andindividuals with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .Estimated Salary: $20 to $28 per hour based on qualifications.
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